Written on: 25/08/2014 by Stone25 (1 review written)
I have been a customer for over 10 years and have seen their customer service get worse and worse over recent years. Specifically the time they take to respond to support messages has increased to days or even weeks now. They used to respond over night but sadly no longer.
Technically the service is well featured and their mirror/park feature is really useful but all their competitors are also well featured.
Basically they need to compete and differentiate through excellent customer service but sadly this is where they are failing completely. Avoid at all costs.
As rated by real users
" Excellent service " Read More
" Alexandru in Support is AMAZING!!!! " Read More
" New Managed Dedicated Server " Read More
" Reliable and top-notch levels of customer service " Read More
" You speak to a proper, knowledgeable human on the phone..! " Read More
Written by Englebart