Great value, but no telephone support

“Great value, but no telephone support”

Written on: 08/03/2013

On 1st Mar we raised an issue with our website not working due to 503 errors, and on 8th Mar we definitely confirmed that our website was not working. After re-escalating to Evo on 8th Mar, we migrated the exact site to another hosting provider where we experienced no further 503 errors. With no phone contact support we are very frustrated with the service and are giving very serious consideration to taking our hosting elsewhere.

We were experiencing serious 503 errors, which could have been for a number of reasons. With no ability to chat to anyone directly there was no way to get to the bottom of it and our visitors were leaving the site, having achieved a Top 5 ranking in Google for our site.

Disappointing, as they offer a decent package as a great price, and have been responsive on other issues but the lack of phone support makes this unsuitable for any serious websites as you can lose a lot of money in an hour, never mind a day.