Written on: 20/01/2013 by robertja (5 reviews written)
If evo hosting read this and want to query/verify any of the below, they can contact me via Twitter. Links to my profile below.
I currently have a basic Wordpress site hosted with them and this month, have decided to move away from them. I had previously read good things and decided to try them. In retrospect, I wish I'd stayed with one of my preferred webhosts - tsohost/34sp.
It started very badly from the off. After I paid them instantly I was expecting an email within a couple of hours with my login details, so I could get started. It took evo hosting 1 day 3 hours 15 mins to email me anything to allow me to login to my new account. I sent them several emails - their only response was a copy and paste reply about them not being. After a day I asked them on Twitter and got a pathetic excuse.
Ironically, they ARE very fast (in fact, blazingly fast...) at emailing you an invoice and then sending a follow email when you don;t pay it immediately. If evohost would allow me to setup up an automated payment (like any other host allows, ahem ...) they wouldn't have to send "account overdue" notices. Like some of your other customers, I'm busy and it's easy to forgot to login into PayPal. I mean we're not in 1999 anymore?!?!?!
Every month I get an automated email from evohost and every month I have to login to PayPal, press pay and wait to be redirected to their site. Total pain in the ass and after several months I'm bored of it. Again, I mentioend this fact to evohost on Twitter.
Whilst I've only used their support once, it took 2.5 days for them to respond. Granted, I'm not paying prices where I;d expect sub 10 minute replies I get from my preferred hosts, but 2.5 days is very long time to wait for support. Would be even more annoyed if it was an online shop, where I would be potentially losing money.
I have no issue with their prices (which are fairly normal) or the actual hosting (my small Wordpress site is fairly snappy, as expected due to to them using LiteSpeed), or even their control panel (which is easy to use) - I really think they need to look into the above two issues. If you have a look around I'm not the only person mentioning account setup times.
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