Another one caught out with Auto Renewal.

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EasySpaceRipOff's review of Easyspace www.easyspace.com

★☆☆☆☆

“Another one caught out with Auto Renewal.”

Written on: 22/05/2013 by EasySpaceRipOff (1 review written)

Be very careful of their tokens / points to use for free domains. You get a domain you will not use and forget about. This seems to go to 'Auto Renewal' at its own accord (they will insist you selected this).

You get no warning when its due, and as you don't use it you will not remember. You get billed for 5 year auto renewal once forgotten about and without warning.

Kerching. £182.50 Thank you, taken from your bank account. For a domain you never used or really needed.

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Easyspace_Websupport's Response to EasySpaceRipOff's Review

Written on: 22/05/2013

Sorry to read your recent experience with Easyspace has been unsatisfactory.

As a customer of ours we provide the auto renew service so that when the time comes for your packages to renew this will have already been done 30 days in advance. This means that there will be no loss of service, meaning your emails and or website will not go down and cause any disruption to yourself or your business.

All services will renew automatically unless you opted out of the auto renew process which be easily done through your on-line control panel

Invoices are generated 60 days in advance and again easily accessed through the online control panel

Services set to auto-renew will seek to uplift funds in advance to ensure timely registration, avoid interruption to service and protect our customers valuable internet assets.

If you have any questions or require further support with your account please do not hesitate to contact our team.

Kind regards,

Easyspace

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