Written on: 04/03/2013
I have worked for companies with huge domain portfolios and have interacted with a large number of domain registrars and for domain management, Domain Monster is my favourite. Anytime I've contacted their support, the phone has been answered quickly and they make an effort to help you get your issue resolved.
Their web account interface is well designed and the tools you need to self-manage your domain are available.
This is not to say that I've never had any issues, simply to say that, you can expect issues with any registrar eventually if you use them enough, and when I've had difficulties here, they've always resolved them to a good standard.
Regarding some of the negative comments on here about proving your identity, this, I believe, is required for some specific domain extensions.
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Written by hacope