That must be the worst hosting company ever

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Guest's review of CWCS www.cwcs.co.uk

★☆☆☆☆

“That must be the worst hosting company ever”

Written on: 20/03/2013

Our VPS goes down on regular basis (every few days). Terrible tech support as well.

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Peter-At-Cwcs's Comment

Written on: 22/03/2013

Hi, Peter from CWCS here.

This review is not correct.

We take all comments of this nature extremely seriously and have investigated any VPN issues. Our VPN is stable and we have had no recent issues with it.

More importantly we have had no support requests or comments from any of our VPN customers suggesting there are, or have been problems in the past few weeks.

Yes, like any other hosting company, we do have issues from time to time, but customer's VPN going down every few days isn’t one of them! And when problems do arise, we get them sorted out quickly and efficiently and, in addition actively put measures in place to prevent anything similar happening again.

Please take a look at the other reviews about CWCS technical support and see what they say!

Regarding your comment about our technical support, at CWCS we pride ourselves on the high levels of skills, experience and expertise of our technical support staff. We have qualified technicians on site 24/7/365, and if you contact CWCS with a support issue you will get through direct to a technical support engineer. We do not use call centres or non-technical support staff.

We own, manage and run our own data centres, so can usually fix any problems extremely quickly, even if this means physically replacing hardware or components. What’s more, you’ll find our support staff often go above and beyond just fixing the problem. We do everything we can to ensure our customers get some of the best service and support in our industry.

I don't understand why 'guest' has made something up about VPN, or contacted us directly if they are having a problem. We don't actually have many customers using that particular service so it would be easy to identify any issues - but there aren't!

However if ‘guest’ would like to get in touch we will look in to the matter immediately and be more than happy to discuss any issues you may have or have had. Please quote your support ticket number, or we will raise a new support ticket on your behalf.

Alternatively if you would like your account manager to call you for an informal chat, go through any issues and look at ways we can help you and put things right, please get in touch.

When the issues are real, if you contact CWCS you will find we make every effort to correct things – whether it is answering a technical query, answering questions or getting third-line system admin support to delve really deep.

What’s more we will always take on board genuine feedback!

I hope this helps to clarify things!

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Roman234's Comment

Written on: 25/03/2013

VPS NOT VPN for starters -:P. And your company is not as good as you wish to be.

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Peter-At-Cwcs's Comment

Written on: 25/03/2013

I'm sure your original comment said VPN....

We monitor our VPS's - really, they don't go down every few days. But obviously you have had a problem, and we would like to get to the bottom of it.

If you get in touch we will look in to the matter immediately and do our best to put things right.

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