Written on: 20/07/2012 by TonyMLancaster (1 review written)
It's key to my business as a web designer to have my sites hosted on a reliable platform with good tech support. Fact is it isn't simple any more. I use to do my job with magic markers and a layout pad. Then I needed to learn desk top publishing and became a printing specialist, then I learned html and became a web designer but now the tech aspect has become so huge and complex that I simply cannot be an all round specialist any more.
Just this morning for example I had to change the CNAME and MX details for a client. Sure I said. no problem. But actually I have absolutely no idea how to do this and don't have the time or, frankly, the interest, to find out, but I knew some guys who would know and it was done.
Last week after migrating a site from an older server to a cloud a client broke the Word Press CMS I had installed, I could not figure what he had done but the clever chaps at CWCS sorted it. I am not at all certain it their job to sort out my clients screw ups - but they did, and I think they sort of enjoyed the challenge!
On the downsides they can sometimes be a bit slow to respond, but as I try always to load the urgency of my requests honestly I can't really complain that a non-urgent request takes longer to be resolved. They could up the sense of where they are with support requests - an equivalent of the phone call to your utility company where a voice says you are 37th in queue and your expected waiting time is 3 days and 6 hours. This way I would understand thir problems as well as my own.
I have occasionally thought them rather expensive, and as many of my new sites are being created on Word Press I have flirted with the idea of using a specialist host. But whilst I don't know for certain, I cannot imagine that a cheaper supplier would provide the detailed level of service I get. I also believe in loyalty, I hope for it from my clients and I expect to deliver it back to my suppliers. Things haven't always been perfect but i know they care and I know they try hard. Way to go guys!
As rated by real users
"Good customer service support" Read More
"Good tech support, but very ha..." Read More
"Friendly and value" Read More
"Lures customersin with cheap i..." Read More
"Poor Customer Service" Read More