Customer for over 10 years & they are worse each year!

★★★★☆
4.4 / 5
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Guest's review of CWCS www.cwcs.co.uk

★☆☆☆☆

“Customer for over 10 years and they are worse each year!”

Written on: 24/11/2011

We have beena customer of CWCS for over ten years. At the start they were very good, support was helpful and we were happy with the service. Over the past three years this has deteriated greatly.

They are hard to reach by phone, any dept billing or support. Support calls are not answered and when you are a reseller this matters as your client is chasing you.

I would say if you want hosting to resell then go elsewhere, we are moving ours as this service is now so bad.

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Nclarke's Comment

Written on: 28/11/2011

Many thanks for posting this review of your experience of CWCS, it is a shame that you have remained anonymous as I would have liked the opportunity to address your dissatisfaction against the services we offer here at CWCS personally. However in response I would like to stipulate that we as a company look to deliver excellent customer service and allow the customer to really appreciate the fantastic personal experience at all times. I find it hard to accept that we are hard to reach by phone, we have a 24/7/365 manned operation based here in the UK and whilst I appreciate that there can be times when the call volumes can be high, we monitor this on a daily basis. We have introduced new methods of contacting our support team which now include free calls via Skype and you only have to read the other reviews which are not anonymous and hopefully give a true reflection of our services. If however the person who wrote the review would be prepared to make themselves known, then please email me directly nclarke@cwcs.co.uk and as stated I will look into and address any issues you have personally.
Kind regards
Nick Clarke
Head of Operations
CWCS Managed Hosting.

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