Criminal

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Guest's review of BT Web Hosting www.btbroadbandoffice.com/domains-and-web-hosting/web-hosting

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“Criminal”

Written on: 29/12/2013

Recently had a website built by BT. It took 2 "web designers" 7 months to build. During this time I had to point out very basic design errors e.g. alignment, size, symmetry. Every change/amendment took approx. 2 weeks to alter so when they were eventually done I felt obligated not to ask for further changes. It got to a point where I felt perhaps I was being too picky and agreed to go live. I have now had feedback from friends who are better qualified than I am to offer an opinion and they say the site is amateur, looks like a template and looks like an A level students coursework! It cost £1000+vat, is not at all professional looking and is not the "shop front" I'd want associated with my business. With hindsight I should have complained months earlier and never agreed to go live but they're supposed to be the experts, right?

Customer services are completely biased and only interested in defending BT, they make sweeping statements then back pedal furiously when challenged, problem is you don't know to challenge them until things go wrong. Looking back I can clearly see now that the person who built my site was learning on the job, hardly the professionalism or expertise I'd paid well over the odds for. I am now writing off the BT site and have found a genuine web designer who is going to build my site for £500, it'll take 1-2 weeks and I have a money back guarantee that the site will appear within the top 10 search results on Google, something BT said could never be guaranteed.

BT are NOT professional website designers, they are over priced but even worse, they do not deliver.

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Stevewoodhouse180's Comment

Written on: 20/04/2014

We are in the process of taking them to court but I would be very interested to swap notes as our experience lasted 15 months before they admitted they couldn't deliver. We had to close our business. Steve

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