Worst support for customer since 2007, leave asap

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combitz's review of 1and1 www.1and1.co.uk

★☆☆☆☆

“Worst support for customer since 2007, leave asap”

Written on: 06/05/2014 by combitz (6 reviews written)

I have used 1and1 for basic domain management for teh past 8 years but now they have introduced a new interface with no support links, all help references the old interface which you can no longer access and they want you to call a premium rate number for help. If you raise a support ticket they will tell you something completely irrelevent and then state call us for support. Feeling like my next step is Nominet complaint as they currently will not allow you to locate your domain auth codes for transfer out which is against the law and I'm held to ransom now.

Avoid at all costs.

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Markcavoto's Response to combitz's Review

Written on: 29/05/2014

i agree worst support ever

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