Dismal Customer Support

Click here if this is your business
★☆☆☆☆
1.2 / 5
6% of users recommend this
Click here if this is your business
  • Value For Money

robertja's review of 1and1 www.1and1.co.uk

★☆☆☆☆

“Dismal Customer Support”

Written on: 17/10/2012 by robertja (5 reviews written)

The services they offer are budget and oversold - which is fine if this is what you're looking at. However, they outsource all their support offshore. The results are shocking. As a web developer, I deal with a wide range of hosts and 1&1 provide some of the worst support I've come across. If you;re misfortunate enough to have to call them, prepare to get frustrated. Their advisors have a hard time understanding English and are clearly attempting to apply a script to ALL your issues. It simply doesn't work. I called up with an issue about an htaccess file and even after 6 phone calls to them and several emails 1&1 still failed to understand the issue. In the end, my client moved all their services away from them. Based purely on their awful support, I wouldn;t recommend them to anyone. As a result of this, I can't really say they offer value for money (hence the second one star rating), whilst their prices may be cheap, that saving is instantly offset by the length of time you'll spent on the phone to them sorting things out. You'll lose a lot of time doing this.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Robertja's Response to robertja's Review

Written on: 22/10/2012

Just to update you I've attempted to transfer away another domain today. Their support made me "confirm" my domain name 26 times (that's 26, it;s not a typo!). I'd tried spelling it phonetically and taking 5 seconds pauses between each letter.

Also, and rather more worryingly today 1and1 broke the Data Protection Act. After I had been on the call for 25 minutes plus (it took that long to confirm my domain name) the operator suddenly realised he hadn't confirmed my details. So, your details aren;t even safe with 1and1.

I implor anyone thinkijng of using 1and1 to do mtheir homework and read reviews about this companies support. You'll do well to find a single, real review. You have been warned.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review