stay away

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Guest's review of 1and1 www.1and1.co.uk

★☆☆☆☆

“stay away”

Written on: 02/10/2012

I tried to cancel over phone within trial period, after 18.46 minutes was told it was cancelled yet they have said I have not cancelled, I have never telephoned and tried to take money 3 times from account even though I had cancelled direct debit, yet they still persue and sent to a baliff firm even though I sent copy of phone bill,,,, my advise stay clear, customer service very poor and wish I had cancelled through there web site link as it is costing myself time and money to get the thiefing unproffesional company to close the case and treat me like a customer they claim I am. All I can wonder is weather they are as good as they claim. my opinion is NO. STAY CLEAR, I only wished I had looked into the reviews before considering a web package from them.

pirelectrical

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Mo111's Comment

Written on: 09/10/2012

I have had exactly this problem with them, I took out the trial, but was not interested in continuing with them. I have had 3 different bailiffs asking for money

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