Slow & often secretly broken

123-Reg - www.123-reg.co.uk
★★★★☆
4.2
83.0% of users recommend this
  • Value For Money

JohnWebDev's review of 123-Reg - www.123-reg.co.uk

“Slow and often secretly broken”

★☆☆☆☆

written by JohnWebDev on 09/04/2015

I think 123-reg rely on having customers with websites that are rarely used so that they can get away with fixing problems before anyone has noticed.

For the last two years I've noticed several issues which happen intermittently on the server-side. Along with it often running very slow this does not encourage confidence in 123's hosting.

However, in the last two months their server-side email service has been blacklisted three times, stopping my site sending emails to the users for around a week each time.
This is bad enough, but what is most annoying is that 123-reg do not inform you when this happens, they seem to just hope you won't notice before they get it fixed.

They also don't inform you when an issue you've informed them about has been resolved. They leave it to you to keep checking and the support ticket automatically expires (usually before the issue is resolved).

This level of service is bad even for cheap hosting.

  • Value For Money

123Regonline's Response to JohnWebDev's Review

Written on: 14/04/2015

Hello,

My name is Nerys and I work here at 123-reg.

I would be more than happy to look into any problems you are having and work with you to get them resolved. for you. If you would like me to please let me know a support ticket ID or domain name, and I will be in touch.

Regard,

Nerys

Reply to this comment

Johnwebdev's reply to 123Regonline's Comment

Written on: 20/04/2015

This is the ticket number: 150302-000551

Reply to this comment
Was this review helpful? 0 0