Helpful Support Team

4.2 / 5
83.6% of users recommend this
  • Value For Money

173Underwood's review of 123-Reg -

“Helpful Support Team”

Written on: 04/08/2014 by 173Underwood (1 review written)

We contacted 123-reg support initially as we wanted to cancel an auto-renewal on one of our SSL Certificates. Although we were assured this had been done, it still renewed and we were billed for it and the payment deducted via Direct Debit, which was obviously not satisfactory. However, when we contacted 123-reg support again on the day we received the invoice and asked for a refund this was dealt with very promptly and efficiently and was resolved within an hour, hence the 4 stars despite the initial problem. Messages from the support team are clear and polite.

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