Customer support for dummies - Live Chat

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Guest's review of 123-Reg - www.123-reg.co.uk

“Customer support for dummies - Live Chat”

Written on: 11/10/2013

I have problems setting up wordpress - I went on live chat and Dorin sorted the problem for me.
He asked some very basic questions, then when he had all the info he needed he gave me a solution that worked for me, what more can you ask for?
Live chat always works much better than sending emails or trawling through youtube.
So well done 123 Reg and Dorin for great customer support!

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John_Dalton's Comment

Written on: 11/10/2013

We have a problem in that our domain is not working and we therefore are uncontactable by web or e-mail. This we are told will take another 4 days to resolve, ie not an acceptable level of service. We are promised "an answer" but not a resolution.

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