Help with incorrectly registered domain name

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seanma's review of 123-Reg -

“Help with incorrectly registered domain name”

Written on: 11/08/2013 by seanma (1 review written)

It happens to the best of us. Despite what I thought was scrupulous checking - upon checking my 123-Reg invoice I noticed that there was a 'typo' in the domain name I had registered & it was clearly unusable !

What's worse was that this typo was totally my error !!

Without expecting any positive response to my query, but determined to ask anyway, I registered a query with the helpdesk to see whether I might be able to cancel this unusable domain name & receive a credit against the previous purchase to allow me to register a new & corrected domain name at no further cost.

I have to say that not only was my enquiry responded to within minutes (& it was a SUNDAY), but a credit against a future purchase was offered immediately.

To say I was delighted would be an understatement. Excellent service & I would certainly recommend !!

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