Big mistake using 123-reg.co.uk

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Guest's review of 123-Reg - www.123-reg.co.uk

“Big mistake using 123-reg.co.uk”

Written on: 06/03/2013

There is nothing to like. After a week I still don't have a functioning website. The support is fast but not helpful. They change settings for you but send you round in circles without resolving the problem. Every time they help it takes 24hrs to see the result. They are not cheap either. It is not clear what you are getting for your money and the cost escalates out of control.

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Webfusiononline's Comment

Written on: 07/03/2013

Hello,

I work here at 123-reg and I would like to be able to look into the issue have experienced and work with you to find a resolution as soon as possible and get your website up and running.

I regards to being advised to wait to wait for 24 hours between changes, it sounds as if you have made DNS changes. These will need to propagate and we cannot increase of this process for you. In regards to cost I would be very keen to gather your feedback about this issue in regards to how you feel packages could be clearer. This will them be passed to the relevant product manager for consideration.

If you could email your domain or support ticket ID and any feedback you would like to share over to me on customerexperience@123-reg.co.uk I would be happy to help.

Regards,

Nerys

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