Total domain lock-down - can't give 0 stars

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Guest's review of 123-Reg - www.123-reg.co.uk

“Total domain lock-down - can't give 0 stars”

Written on: 23/02/2013

Learn from my own recent experience:

I log in to my domain to see why email and web services aren't working and see that everything DNS related is locked down; I can do nothing with it.

I contact support who say:

"We are currently in the process of migrating most domain extensions towards a central reseller; although we are aware this might cause our customers some inconveniences from time to time, the ultimate goal here is a better overall experience in the future for both us and you, our customer. i can assure you that this is a one time only downtime, and from this point on this will not occur again. please accept our apologies, as we do understand the created situation, however, as previously stated, this will not reoccur and the final result is an improvement in our services from now on"

Initially I'm given a release date 7 days away.

This is then extended to a further 10 days away.

So, if you want to buy a domain and then disappoint all of your business customers because no one can use the website or email one another whilst you're helpless to do anything about it, 123-reg is your company!!

123-reg were kind enough to point out:
"Please refer to our Terms and Conditions

7.1 123-reg may from time to time change the registrar that a Requested
Domain is held with, at its discretion and without notice to You.

Unfortunately we cannot provide any compensation for this."

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Arcray's Comment

Written on: 25/02/2013

Did exactly the same to me - that is why I am migrating all of my clients domains away.

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Webfusiononline's Comment

Written on: 26/02/2013

Hello,
My name is James and I work for 123-reg.
I would like to investigate the issue you have raised further. If you could email me at customerexperience@123-reg.co.uk providing me with a support ticket reference number, domain or username, I will have this looked into.
Thank you,
James

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123-Reg-Is-Useless's Comment

Written on: 26/02/2013

I've written to 123-reg 10 times in the last four days and dealt with several different people. The idea that 123-reg will only take this issue seriously when the problem is broadcast, epitomises double standards and I find it insulting.

But then, I don't need to give you my details because I'm quite sure I must be one of a significant minority, mustn't I!

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Webfusiononline's Comment

Written on: 28/02/2013

Hello,

I would like to assure you that we do take all of our customers issues seriously whether they are raised in the public or not. When we do see posts in which a customer has not received the level of support and service which they have expected, we look into these to firstly ensure that the issue is resolved for our customer and also to use the feedback as an opportunity to look closely at the support received and use what we learn by doing this to make improvements for all.

Providing us with one of your support ticket ID's or domain names will allow us to ensure we are looking into the correct issue and help us to resolve the issue as quickly as we can.

James

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