Written on: 11/02/2013
Have been using them for 10+ years
At first the service was good. I had no need to contact support during the first 9 years and I was happy.
Then about a year ago, I started to have problems that required me to contact support.
The response was slow and unhelpful. There have been multiple service outages which usually takes them a long time to fix and then offer no explanation or apology.
Have been hit with another outage on Friday and I've been 3 days without email. When I can get a response I've been fobbed off with lame excuses.
I can accept that every organisation has the odd technical blip, what I can't accept is that they pay lip service to customer service and in reality treat their customers like something they trod in.
What's worse is that I used to recommend them to my customers, they must have had dozens of referrals out of me over the years.
I will be leaving them today and not only will I not recommend them to anyone else going forwards, but I will suggest to anyone using them that they consider moving elsewhere.
These people will only understand how atrocious their service is if you vote with your feet.
As rated by real users
" A GOOD RENEWAL EXPERIENCE " Read More
" My Likes " Read More
" Simply outstanding... " Read More
" Great support " Read More
" Fantastic service and great value " Read More
Written by basicdave