Deleted my DNS records & took 12 days to respond to ticket

WRITE A REVIEW
★★★★☆
3.8 / 5
From 1642 reviews
73.5% of users recommend this

  • Value For Money

kokomorbt's review of 123-Reg www.123-reg.co.uk

★☆☆☆☆
WRITE A REVIEW

“Deleted my DNS records and took 12 days to respond to...”

Written on: 10/02/2013 by kokomorbt (1 review written)

They accidentally deleted some of my DNS entries which caused an outage for my client. They acknowledged it was their mistake and apologised, but it shouldn't have happened in the first place. Separately, I raised a trouble ticket for a related issue and they took 12 days to respond.

Visit 123-reg.co.uk

Webfusiononline's Response to kokomorbt's Review

Written on: 11/02/2013

Hello,

If you could forward details of your support tickets to customerexperience@123-reg.co.uk I will look into the issues you have experienced, ensure these are resolved as soon as can be and will look to see if these highlight any improvements which we can implement.

Regards,

Nerys

Reply to this comment
Report this review

Share this page?

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account
34sp.com 123-reg.co.uk