Deleted my DNS records & took 12 days to respond to ticket

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kokomorbt's review of 123-Reg - www.123-reg.co.uk

“Deleted my DNS records and took 12 days to respond to...”

Written on: 10/02/2013 by kokomorbt (3 reviews written)

They accidentally deleted some of my DNS entries which caused an outage for my client. They acknowledged it was their mistake and apologised, but it shouldn't have happened in the first place. Separately, I raised a trouble ticket for a related issue and they took 12 days to respond.

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Webfusiononline's Response to kokomorbt's Review

Written on: 11/02/2013

Hello,

If you could forward details of your support tickets to customerexperience@123-reg.co.uk I will look into the issues you have experienced, ensure these are resolved as soon as can be and will look to see if these highlight any improvements which we can implement.

Regards,

Nerys

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