Appalling! Steer well clear

123-Reg - www.123-reg.co.uk
★★★★☆
4.2
83.0% of users recommend this
  • Value For Money

MatthewDavies's review of 123-Reg - www.123-reg.co.uk

“Appalling! Steer well clear”

★☆☆☆☆

written by MatthewDavies on 26/06/2012

I wanted to support a UK hosting service and signed upto 123-reg. They have been RUBBISH. My site took on average about 25 seconds to load with 123-reg. I can't actually talk to anyone. When you do live chat and they can't help (invariably they can't) they asked if there was anythin else they could help me with.....gggrrrrr!

This whole episode has been frustrating. The servers are clearly overloaded. They tried to sell me a dedicated server. My site has has only 5 pages!

I've just tried to delete my account and I've had to send another ticket!

I'm a nice lad but these folks drove me up the wall. STEER WELL CLEAR.

  • Value For Money

Webfusiononline's Response to MatthewDavies's Review

Written on: 12/07/2012

Hello,

I'm Nerys and I work here at 123-reg. I can see that you have not been happy with your experience with us and I would very much like to investigate what has occurred in relation to your issues.

If you do check back here and see this comment, if you would like me to investigate, please confirm the domain name or a support ticket ID and I will be able to look into your issues and contact you further.

Regards,

Nerys

Reply to this comment

Webfusiononline's Response to MatthewDavies's Review

Written on: 13/07/2012

Hello Mathew,

Thank you for your response.

I will be raising this review and your further feedback to the attention of our product and support managers for them to investigate. I would like to offer apologies for the issues you have experienced and that you have received service that has not been to level which you would have expected.

I am going to liaise with our team member who will receive your letter to ensure that this matter is dealt with quickly and work alongside them to find a resolution.

If I can be of any other help to yourself in the mean time please do respond.

Regards,

Nerys

Reply to this comment

Matthewdavies's Response to MatthewDavies's Review

Written on: 13/07/2012

Hello Nerys,

I'm looking for a full refund and thats all.

I sent several tickets, spoke to your Shared Support Manager, who didn't resolve the issue and gave up on me so sent more tickets. Couldn't get through to anyone. So I've done my trying. Here's my feedback:
1. Have enough capability on your shared servers. And don't try and upsell a VPS because your shared servers are hopeless. Thats bad!
2. Actually sort out the issue the customer is contacting you about and NEVER NEVER NEVER ask if there is anything else we can sort out when you haven't resolved the main complaint. That really annoys us.
3. Have the courage to say sorry. I make mistakes too. I notice that you didn't feel it necessary to do so in your reply.

I am formally writing to your company for a refund.

Reply to this comment
Was this review helpful? 0 0