OK until there is a problem - then they are a nightmare!

I bought my domains a year or so ago and at the time purchased web hosting. The web hosting dod not work at all so after much messing around I got (what I thought to be) a refund.

I didnt actually get a refund it was basically CREDIT to be used with 123-reg. Although I wasnt happy with this I went along with it thinking that it would be useful when I came to renew.

Having just recently renewed I have learned that I am not actually able to use this CREDIT for renewing services, only for new services - that I dont need!

Having contacted customer services via the akward unhelpful online method several times I have had no luck getting anything from them except useless responses. I am so angry that they can get away with dealing with customers in such a way. I am now looking into having ALL of my services transferred. Even if it costs me a bit I will do it because I no longer want to deal with 123-reg.