Overflowing problems

Bwtuk's Comment

Written on: 13/06/2012

Dear Customer,

As the manufacturer of your MC350, I have read your review and would like to take this opportunity to say that I am disappointed to hear about your experience. As part of Europe’s leading water technology group, we stand firmly by the quality of our products and are so confident in the MC range of water softeners that since July 2010, they have been supplied with a no quibble 5 year parts and 2 year on-site labour warranty.

In the last ten years, we have manufactured over 70,000 water softeners, and unfortunately, from time to time, despite rigorous quality control, an odd few do not perform in the way in which we would like. When and if these situations are brought to our attention, we always aim to act quickly to resolve the issue. Owners, plumbers and installers can contact our customer service department on 01376 344200 where their call and any issues can be dealt with promptly. We take all customer calls very seriously and encourage customers that feel less than satisfied with the service they receive to ask to speak to the senior manager on duty.

Yours Sincerely,


Ian Fraser
Marketing Manager