The good Its a nice styled washer - looks very modern Seams to be well built. The quality of the materials and design is good. Large door and drum - easy to do large loads Quiet - Very quiet machine even when on full spin. Better than my last top of the range Bosch 'Silence' Model Programs - Lots of program choices Seams to ring a lot of water out, without clothes being too creased. Has a steam function for nappies. Although we don't have babies! A rated, so cheap to run. The bad Sometimes the drum clatters about a bit when it is not quite evenly distributed. Stopped once 5 minutes before the end with en error "Load is not balanced" Doesn't quite disolve all the powder on some washes. Wool items come out very creased - need to manually reduce the spin speed The options are a bit un-user friendly to select. There are two options buttons, which are not intuitive, and it is guess-work what each of them do. It is a very deep washer, in other words it sticks out about 3 inches more into the kitchen that my old Bosch did. It won't sit flush with your kitchen units. A bit pricey (Paid £600, but its £700 in Comet)For £700 you would be better off with an entry level Miele. Steam function only works on cotton, and extends the wash cycle to about 3 hours!