Misleading Marketing - Rubbish Machine

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Hotpoint WF541 Aquarius
★☆☆☆☆
1.5
9.0% of users recommend this
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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BluntLuke's review of Hotpoint WF541 Aquarius

“Misleading Marketing - Rubbish Machine ”

★☆☆☆☆

written by BluntLuke on 22/04/2013

I brought the Hotpoint WF541 a few years ago after my 15 year old 2nd hand Zanussi retired. I thought the machine was a decent brand, good spec, simple to use and looked o.k. However, it's never been as good as the old machine. And then there was the lights! About five and a half years after owning it, all the lights started flashing on the front of the panel. I looked in the manual - a few different things mentioned about certain lights flashing to indicate problems, but nothing about all of them. So I rang the "help and advice" line number that was stuck inside the door. It read me a long message and then asked me to call another premium line! After talking to four idiots, being on hold for a total of about 40 minutes and also cut off twice; they say that they will NOT tell me what the lights mean - I have to call out an engineer to diagnose the lights! The lights actually tell them what the problem area is, but they would not give me that information so that I could look for myself. I would have to pay to find out what part I'd need - after paying to spend an hour or so on a premium rate line being passed around departments. Don't buy Hotpoint or Indesit - they're rubbish and the included 5 year parts warranty is worthless anyway (even though I no longer had it), because you'd have to still pay for an engineer to tell you what part you'd need.

  • More than 1 year

    Owned Product For:

  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

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Mariafarnod's Response to BluntLuke's Review

Written on: 26/02/2014

I agree entirely as I had the same experience very poor customer service I will never recommend or purchase a Hotpoint every again

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Sc28's Response to BluntLuke's Review

Written on: 03/11/2014

Did you find out what was wrong with it as my one has started to do the same all lights flashing for weeks now today completely gone off no lights at all so not working

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Bluntluke's reply to Sc28's Comment

Written on: 04/11/2014

A small electrical component had burnt out, that's probably worth less than a pound... I decided to by an LG in the end - they're Korean and probably much better than anything made in the UK. I only found the part that had burnt out though, when I took the machine apart to remove the stainless steel drum, so that I could use the drum as a log burner on the patio. And my advice is that you do the same - because after further investigation I'm informed by others that have had the same problem; you'll likely need to have the washing machine re-programmed anyway by an engineer once you start messing with the circuit board. Hotpoint and Indesit = absolute junk.

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