Written on: 28/06/2011 by wozzer69 (1 review written)
Seemingly like many other users mine continually suffers from the plastic paddles snapping off. I've lost time of how many sets of replacement paddles I've ordered but shortly I'll have paid for the cost of the machine again! Whilst the machine is very easy to use and it accomodates a capacious load, the aforementioned design flaw really starts to diminish such benefits. For someone like me who wants simplicity when washing their clothes the operation of this machine is great. The digital display shows useful information including the remaining washing time which is a real handy feature. On the face of it the machine has much to be appreciated. However the £300 or so I paid has essentially increased significantly with the need to purchase extra paddles. Hotpoint said this was due to overloading or the washing of footwear in the machine, neither I which I practice. Frankly they were rude, dismissive and totally uninterested in my complaint. For their (lack of) customer service alone I would never ever consider buying a Hotpoint machine again.