Had machine since new 2001 only had one call out from dyson fixed within 2 days then I broke draw ordered and replaced myself still going fine brilliant machine won't replace till breaks down would buy another . Has lage wash facility duvet possible as well good spin speeds super reliable frank bullock norfolk

The Dyson Washing machine in theory, with it's twin drum that can counter-rotate, is teh best wash that you can get. The problem is that in order to achieve this in a (nearly) standard sized washing machine bow, the complexity inside is awesome.... and unreliable... James Dyson actually took on 1 or 2 ex-Hotpoint development engineers who has been working on Hotpoints 'Vougue2' platform. As part of that programme, the split double drum design was concieved and tested, but it was clear that the mid-range market that Hotpoint used to dominate could neither afford such a machine (i.e. in the £200 to £450 range) and it had one problem.... If the Drums were not perfectly manufactured and assembled - IT TORE UP CLOTHES. Warranty costs would have been astronomical. So Hotpoint purposely DID NOT PATENT the design and continued to develop a very good product that was made in North Wales up until 2 years ago. Sadly the factory was closed by the new owner (Merloni/Ariston-Indesit), but not because the product was bad, just because foreign owners just see the UK as a market for products, not a manufacturing base. I feel sorry for James, up to a point. The 'factory' just outside of Tetbury in the Cotswolds is no longer a production facility - it is now purely a nice building with a carpark in fornt of the offices.... and a special place for James' car with JD written in it. Anyway, now he is into cooling air and drying hands........

when i bought my washing machine it was great little did i know that 8 years down the road the machine cannot be repaired as the part is no longer being made, had this even been a possibility i would never have bought it they invented the 2 drum wash action as an all sing and dancing machine then cant repair it i shall never by another dyson product and could never recommend this company all that dyson have to say is sorry its the only part we dont have think before you invest in any dyson product it could be a very expensive mistake

I bougt my Dyson CRO1 in 2002, which cost me over £1000, i have had nothing but problems with it, the problems started 2 weeks after the 2 years guarantee had run out. The engineer has been out on countless occasions. In October i paid £95 for a service, all was ok until April when the problems started. The lastest was yesterday, when i was told the bearings have gone and they no longer repair it as they are unable to get parts because they are no longer making them. I was offered a vacuum cleaner as compensation and my £95 back or £160 with no reimbursement of the £95 but that still leaves me without a washing machine

i bought my dyson cr01 in 2002 it has been the best washing machine i have ever owned.we have used it constantly as has my daughter for her family when her machine is broken.it had one problem four years ago when the carbon brushes failed in the motors.i was impressed by the speed of the repair and the fact the repair man told me the machine had done 2000 cycles.just returned from holiday t shirts shorts etc caked in sun cream put them in the machine on dirt and stains programme evry trace of dirrt removed.just exieriencing small problem with outer door interlock not latching .before the cr01 we had creda hot point hoover which because of the workload failed after 3 years.

The Dyson CRO1 washing machine has a great load capacity - I used to have to do a load a day (2 person household) with my old washer, with the CR01 this is down to 3 loads a week! Now we have a young baby we're up to 4-5 loads a week, I'd expect to be doing 8-10 in my old washer. Clothes come out looking and feeling cleaner and dryer and take less time in the tumble dryer despite my last washer being a 1600 spin and the Dyson only being a 1400.

Dyson service - it's a fixed price repair for the majority of faults and if the fault is a known issue it's usually reduced or free. Customer service are also polite, quick to answer the call and happy to help.I purchased my Dyson CR01 seccond hand when it's last owner had a new kitchen fitted and it came with free appliances. When I picked it up I realised that it had never seen a hot wash and was in need of nuking with Calgon and a few washer cleaning treatments. With that out of the way it's given me almost three years of trouble free service. The only issues were those caused by us not checking pockets carefully and not cleaning the trap often enough. If they still made them i'd have another one without hesitation.

Our Dyson CRO1 broke down at the end of November. Engineer came and said that it cannot be fixed due to there being on spares for it. My wife is upset to say the least. We will miss this machine very much.

I bought my Dyson when they first came onto the market paid £1100 think that was in 2002. I've never had a days worry or an engineer to visit. I loved the innovative mechanical genius that went into the making of it and as I had back problems it was set up on a plinth. This also helped access to the hoses but they havent been a problem.
Its only in the last few months that the drum made a terrible grating sound and then spat out an almost whole credit card. unfortunately the rest must be still inside, I can still use 2 programmes but it will be the first time I have called for help..., and have to say its not the machine it was the operator, who forgot to check pockets!
I hope it can be fixed as I just love it!
It was the washer equivalent of space travel and still nothing on the market compares!!

Excellent for lots of washing at one time, washes well. In the few years I have had washing machine has been fixed several times and now has broken down again. If not had so many problems would carry on using Dyson washing machine

I bought my Dyson CR01 six years ago.

When it was 12 months old it developed a fault with the bearings, dyson replaced the machine without question.

In 2005 i received a phone call from Dyson customer service stating that they were offering upgrades to the older CR01 models that would give them the improved capability of the newer designs (hardware and software upgrades). I was initially skeptical, but when I asked what the charge would be they stated it was a free service; true enough the upgrades were completed free within a few days.

Since the machine was replaced 5 years ago I have had trouble free use until recently (unfortunately the machine is well out of the extended warranty period), however the machine was still repaired by Dyson, parts and labour, with no charge.

Although these machines cost a lot when new the OUTSTANDING Dyson customer service should mean that they literally last forever....don't be put off even buying a second hand one if you can!

This machine has iconic classic looks from the outset but it's not just a pretty face; its functionality is phenomenal. It's a machine that works as beautifully as it looks. I bought my Dyson CR01 nearly 7 years ago. It developed a problem after 5 years of use. The problem it had was it started leaking water from underneath the machine. I called Dyson and the engineers replaced an outlet tube that was punctured. No charge was made. The machine then developed a fault with the drums. Again I called the Dyson engineers, again they fixed the problem, replacing the drums, and again there was no charge. I can honestly say this machine has been and continues to be well worth the money. My Dyson CR01 gives the best wash results of any machine I have used and I have used a wide range of makes. The capacity is very large which is useful. The 1400 spin makes drying washed clothes so much faster and economical. Another great feature is that you can press the start button to pause the wash mid cycle and add clothes to the wash. The original coin trap cover on the machine was difficult to remove. When the engineers came to fix the drum problem they replaced the coin trap cover with a much more user friendly one which had protrusions so that it could be gripped to turn the coin trap cover more easily. They did this unprompted, which I consider excellent proactive service. I have not had any more problems with the machine and I feel at ease in the knowledge that should anything else go wrong with the machine there are experienced, knowledgeable, professional engineers who will fix the machine and not view it as a problem. I consider a Dyson washing machine to be value for money and a prudent investment. I would recommend a Dyson washing machine.

What a waste of money this machine has been. Within 12 months of purchasing it I noticed small holes in lots of our clothes, I realised it was the machine causing the damage when I put a brand new top in to wash and it came out with 3 holes. Dyson tried to say it was bra wires causing the damage, until I pointed out I handwash my bras. They then suggested it was moths, until I pointed out moths don't eat synthetic fibres! They eventually changed the drum - guess what! 12months on and the holes are back! I also now have the added problem that 3 of the programmes start the cycle but never get past the wash cycle - it just washes and washes and washes .......... I have to cancel the programme and then put it onto rinse and spin cycle to finish it off. I know someone else who also has one of these machines and she has had the same problems. There are so many other large capacity machines on the market that are much cheaper and undoubtedly more reliable, I would NEVER recommend a DYSON