Poor customer service, look elsewhere

“Poor customer service, look elsewhere”

Written on: 01/07/2012 by Linds_in_Zurich (1 review written)

We were very disappointed in the level of customer service provided by Contours and would definitely not use them again or recommend them to anyone else. Having previously booked similar walking holidays with other companies, we had expectations of the minimum acceptable standard of accommodation, which Contours failed to meet. We had phoned them prior to booking to stress that we only wanted en suite accommodation, and were told that this shouldn't be a problem as we were booking so far in advance. In the event, 2 out of the 6 nights had shared bathrooms. One particular place was cold, damp and dirty and completely unacceptable. As previous reviewers have commented, Contours seem to have no interest in accommodating their customers' requests, and are only interested in booking the very cheapest accommodation they can find and maximising their profit. On the plus side, the luggage transfers worked very well, and there was one very nice B&B in Pembroke (Woodbine). The rest ranged from so-so to downright disgusting.