Poor customer service, look elsewhere

★★★★☆
3.9 / 5
72% of users recommend this
  • Beauty of scenery

  • Value For Money

Linds_in_Zurich's review of Contours Walking Holidays www.contours.co.uk

★★☆☆☆

“Poor customer service, look elsewhere”

Written on: 01/07/2012 by Linds_in_Zurich (1 review written)

We were very disappointed in the level of customer service provided by Contours and would definitely not use them again or recommend them to anyone else. Having previously booked similar walking holidays with other companies, we had expectations of the minimum acceptable standard of accommodation, which Contours failed to meet. We had phoned them prior to booking to stress that we only wanted en suite accommodation, and were told that this shouldn't be a problem as we were booking so far in advance. In the event, 2 out of the 6 nights had shared bathrooms. One particular place was cold, damp and dirty and completely unacceptable. As previous reviewers have commented, Contours seem to have no interest in accommodating their customers' requests, and are only interested in booking the very cheapest accommodation they can find and maximising their profit. On the plus side, the luggage transfers worked very well, and there was one very nice B&B in Pembroke (Woodbine). The rest ranged from so-so to downright disgusting.

  • June 2012

    Date of trip

  • Gentle

    Severity of walking

  • Self organised

    Type of trip

  • Beauty of scenery

  • Value For Money

Contourswalkingholidays's Response to Linds_in_Zurich's Review

Written on: 02/07/2012

Dear Reviewer,

In response to the above review, we would like to express our concern and sincerest apologies that you feel dissatisfied by your holiday. Most of our walkers return with positive feedback and praise for our service, so we are naturally concerned when comments suggest otherwise. We take all feeback, of every kind, very seriously. If you can contact our office directly and allow us to look into your concerns, we will do everything we can to address them for you.

We look forward to hearing from you and hope that we will be able to reach a satisfactory resolution to your concerns.

Kind Regards,

Contours Walking Holidays

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