Great food, but amateur & arrogant service

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  • Quality of service

  • Quality of food

  • Value For Money

Guest's review of The Foxhunter, Nantyderry, Abergavenny

★★★☆☆

“Great food, but amateur and arrogant service”

Written on: 15/03/2013

We visited The Foxhunter recently, having heard of its reputation for excellent food.
The food was indeed excellent and all within our party would agree that it was beautifully cooked and presented.
However, the service left a lot to be desired. Firstly due to very young, clearly inexperienced staff who, were poorly trained. Secondly, due to the sheer arrogance and unenlighted attitude of a senior waitress, possibly manageress, who clearly thought the opinions of the guests wasn't important. She showed a lack of understanding of basic requirements of service and table manners.
Such a pity that such a talented chef is let down by the poor judgement of a senior manager who obviously has not learnt much from her competitions and has very poor understanding of customers' basic expectations.
It would be so easy to put this right if they had a person with better attitude. Obviously Customer Service is not a priority.

  • Modern European

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