Terrible company , Not to be trusted!

we had come over to Australia for holiday and decided to rent a car for our stay. We chose this company as it says ''its the most reputable company in Australia''
We gave back the car and flew back from Australia. after about 2 weeks we relised that the bond for the car wasnt back into our acc yet.. So i phoned and asked.They said there eftpos machine was down.. and that they would send buy cheque . i asked them to express post it.
3 weeks passed and no cheque.. so i phoned again. They said they did send it and i asked did u express post it, they said no we ran out of express bags! i said it does take 3 weeks for a cheque to arrivefrom Melbourne to Gold coast!. then they said they would put it in to my acc. so gave them account details .. waited a week nothing.. rang again sorry we had wrong acc details (which i know werent wrong) gave them again..waited to weeks nothing...this has been going on for 6 months now and still know sign of any money.
Please do not use this company the are awful and rude!