SpecTronics UK Reviews - www.spectronics.co.uk

Suite 102, 8 Lombard Road, Wimbledon, London, SW19 3TZ
★★★★★
4.8 / 5
100% of users recommend this
  • Ease of Set Up

  • Voice Clarity

  • Connection

  • Value For Money

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SpecTronics UK www.spectronics.co.uk

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Latest Reviews

★★★★☆

“Very good”

Written on: 20/05/2014 by jamkav64 (1 review written)

Very good service and not expensive. Would recommend… Read Full Review

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★★★★★

“Fantastic VoIP service”

Written on: 23/02/2014 by TobySW19 (1 review written)

As a company where we undertake the majority of our work from home, Spectronics suggested that we use their VOIP phone system. They ordered the phones for us (at a cheaper price than I could find myself) and set them up meaning we were up and running within a couple of days. It's far cheaper than 4 business phone lines, reliable (providing you have a half-decent internet service), versatile and the audio quality is crystal clear. The conference calling facilities have revolutionised the way… Read Full Review

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★★★★★

“Very happy with telephone services”

Written on: 05/02/2014

Spectronics provides our Boston office with telephone connectivity to the UK which we use to speak to clients over there. The service has been really good and I've been very happy with everything. We're currently in talks with them about expanding the system to cover our South Africa and Middle East offices… Read Full Review

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★★★★★

“Very happy with the service”

Written on: 27/01/2014 by Jm2013 (2 reviews written)

I signed up just before Christmas after a brief trial with another provider and have been very happy since. I was won over by the all-inclusive pricing and great functionality. The system costs me £12/month for 8 users. It's pretty tight between some of the top providers but I think I made the right decision as the call quality has been perfect and the customer service guys are great! We are moving offices in a couple of weeks which is rather nerve-racking but I've been assured that there… Read Full Review

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★★★★★

“Highly recommended: fast, friendly & efficient service”

Written on: 22/01/2014

Having been let down by one VoIP service I had to get another installed as a matter of urgency for my business. I did some research and found SpecTronicsUK. I chose them because it was a fairly local firm, UK-based and it seemed to have some good reviews. I had my new VoIP service set up in a matter of hours. The guys were incredibly helpful, discussed the various options with me and weren't interested in selling me the most expensive package. I'm run a small business and SpecTronicsUK had a… Read Full Review

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★★★★★

“Excellent VoIP system”

Written on: 21/01/2014 by bmgdr (1 review written)

Private household looking to save on phone bills. Wonderful service from Spectronics. Equipment (Gigaset A510H handsets and N300IP base unit) delivered within 24 hours and simple to set up. Particularly like the way missed calls and messages are dealt with. It's a bonus that our two handsets operate independently so in effect we now have two phone lines. No longer any need to have answerphone equipment and the handsets are unobtrusive and need no phone cord. There were initially some minor… Read Full Review

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★★★★☆

“wonderful”

Written on: 17/01/2014 by egbert1234 (1 review written)

Highly professional and efficient service, even with quite complicated work. Would recommend them to anybody… Read Full Review

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★★★★★

“Excellent features, simple to use and drama free!”

Written on: 17/01/2014 by chrislondon123 (2 reviews written)

I run a very large central London nightclub that had an archaic phone system that had been installed 20 years previously - and only a small internal team to answer them! We get loads of calls wanting general information in and out of hours, VIP bookings, lost property, tickets, specific event info - the list goes on. Previously they just got the dreaded engaged tone until such times as a line became free and they could talk to someone! Spoke with an advisor at Spec (Spectronics) who took… Read Full Review

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★★★★☆

“brilliant”

Written on: 17/01/2014

A fantastic, personalised service, offering the best speeds that can be expected and absolutely no hassle. Pretty sure they're the best to go with… Read Full Review

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★★★★★

“Excellent tailored service even on a tight budget”

Written on: 10/01/2014 by ThisOlivier (1 review written)

SpecTronics provided us with a fantastic service. Our difficulty was that our needs places us between the usual package deals, and SpecTronics were very sympathetic to our exact needs, as well as providing a level of support and advice that goes miles beyond what I've ever experienced from even my favourite tech firms… Read Full Review

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★★★★★

“Spectacular ”

Written on: 08/01/2014 by Duncan93 (1 review written)

I recently used spectronics uk to order a mac, they where extremely helpful. They helped me find the ideal mac suited to me found me a cheap quote and had it delivered quickly. I would strongly suggest using them as they are very polite and eager to help… Read Full Review

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★★★★★

“Saved Money and Improved Productivity”

Written on: 13/12/2013 by sebew (1 review written)

Spectronics recently set up our VoIP system - it was a very smooth transition and I was very impressed with both the customer service and the quality of the product. My VoIP line will clearly pay for itself very soon through cheaper line rental - and that's before taking into account the time saved through extra productivity… Read Full Review

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★★★★★

“Excellent service!”

Written on: 19/11/2013 by tedwardeds (1 review written)

Good, clear service, upgraded form BT broadband talk, I have found that the service has been much better! Responsive and good account manager....good sense of humour too!… Read Full Review

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★★★★★

“Very happy so far”

Written on: 06/11/2013 by Callidus.sons (1 review written)

Customer service has been really good - I particularly like my account manager. I switched from Voipfone because it took an age to get anything sorted and am really happy so far. Hopefully I won't need to switch again!… Read Full Review

By Stuk

Written on: 06/11/2013

Hi,

Thank you very much for taking the time to write a review of the service provided by SpecTronics. I'm really glad that you have been happy so far and look forward to providing you with the same great level of care for a long time to come.

I'd really appreciate it if you would let us know who your account manager is so that I can pass on your comments directly.

Kind regards,

Ben Spector
(Managing Director, SpecTronics)

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Northeast-Cctv's Response to Callidus.sons's Review

Written on: 06/11/2013

I couldn't disagree more. I looked at spectronics, they are a tiny company with no proven track record and very questionable "non trading accounts" I would be very cautious.

For the record I decided to go with Voipfone and have been a very happy customer for the last 3 months.

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★★★★★

“Good service, very flexible range of products”

Written on: 11/10/2013 by sw15estateagent (1 review written)

I messaged Spectronics using their live support chat on their website. The employee (not during normal working hours!) walked me through the package builder which was very helpful. The online control panel is a little on the complex side and the range of services are in excess of what I need, although I guess this means it has the necessary flexibility for larger companies/ more complicated set ups. At all points during the set-up process my account manager was happy to take calls and clarify… Read Full Review

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★★★★☆

“Good quality and comprehensive customer care.”

Written on: 05/09/2013 by tomnomnom (1 review written)

Customer care has been good, ported my existing numbers from Virgin and have been happy with quality. The setup was a bit fiddly because the control panel is quite comprehensive. All in all very happy but even 2 months down the line I'm still tweaking things to get it perfect… Read Full Review

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★★★★★

“Fast and easy VoIP experience - love the package builder!”

Written on: 19/08/2013 by clarkejft (1 review written)

Setting up my VoIP service was very easy thanks to the quality customer support provided by SpecTronics. I used their package builder page on spectronics.co.uk/voip/custom-packages to create my custom plan. The builder makes the pricing very clear as you can see the effect of each service you add in real-time. I was amazed that I could have a working VoIP system the same afternoon that I requested it. They helped walk me through setting up VoIP for my smartphone so I could use the service… Read Full Review

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★★★★★

“Excellent”

Written on: 29/07/2013 by jentasbabe (1 review written)

Spectronics came recommended by a colleague at another law firm and they seemed to fit our budget in the run up to an office move and trimming the number of employees working with us. Sales advice was really helpful and it was really important that we could keep our existing numbers. We had a quote from BT which was a little more expensive but I wanted to try using a smaller company with better service. So far I've been happy and I get on really well with my account manager - would definitely… Read Full Review

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★★★★★

“Ace customer service ”

Written on: 30/06/2013 by CharlesHS (1 review written)

I switched from our previous provider 3 weeks ago because I kept getting caught out by their extra charges - adding an option to our voice menu costs £2 each time! SpecTronics include everything in one price. They were also really helpful during the migration and pointed out various improvents to our call routing. Really like having a dedicated account manager too because I hate queuing for call centre agents. Slightly frustrating that they cant accept recurring automated credit card payments… Read Full Review

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★★★★★

“Really useful call charge calculator”

Written on: 22/06/2013 by jjs214 (1 review written)

I found the call charge calculator on website really useful given that we call so many different countries, it's great being able to enter the specific number and seeing how much the call is going to cost. Beyond that, great customer service and proactive support. I was particularly impressed by my support advisor Josh Harvey… Read Full Review

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