Simply terrible service

★★★☆☆
2.7 / 5
40% of users recommend this
  • Ease of Set Up

  • Voice Clarity

  • Connection

  • Value For Money

Guest's review of Gradwell www.gradwell.com

★☆☆☆☆

“Simply terrible service”

Written on: 12/06/2013

We too have used Gradwell for our telephones they have now been out since last Thursday now it is Wednesday! Got our IT guys on the case but Gradwell keep saying the technical team will call them back.
I tried to call again this morning and was told that they had engineers working on the problem and could do nothing!
The status on their home page shows NO problems...even although the lady at Gradwell said they have a vast amount of outages! Think this may be a case for the lawyers now!
We are at the moment looking into how to change providers as we are a company who cannot survive without our phones.

Samanthahols's Comment

Written on: 13/06/2013

Dear User,

I have had the same issues with Gradwell on and off for the past 3 years and have finally given up the ghost on them-they've had enough chances-use a company called Packnet in Manchester can't rate them highly enough :)

Reply to this comment
Report this review