Written on: 12/06/2013
We too have used Gradwell for our telephones they have now been out since last Thursday now it is Wednesday! Got our IT guys on the case but Gradwell keep saying the technical team will call them back.
I tried to call again this morning and was told that they had engineers working on the problem and could do nothing!
The status on their home page shows NO problems...even although the lady at Gradwell said they have a vast amount of outages! Think this may be a case for the lawyers now!
We are at the moment looking into how to change providers as we are a company who cannot survive without our phones.
As rated by our community of reviewers
" Shocking service from a sizable provider " Read More
" Fast, efficient and friendly " Read More
" This company despite the contract not allowing it is trying to enfo... " Read More
Written by uk26
" Excellent customer service and customer support " Read More
" Horrible if anyone can help " Read More