written by Martha292 on 14/07/2015
We had their VOIP service installed in Feb 2014. From the outset there were issues. The line carrying the data for our phones has failed numerous times and we had to tell them when it was failing. As with other articles here, there is NO support. They consistently blame our local infrastructure as it couldn't possibly be their platform. The bottom line here is due to them being greedy, they have loads of these companies selling PPI to people on their network - which then falls over as it can't deal with diallers. They promise to remove these companies but never follow through - funny that. They would rather profit from volume and put smaller customers out of business as they can't communicate properly. They've just been bought by a company called Timico so hopefully they will get rid of all the dross - including the network and actually start providing a service that Coms should have provided in the first instance. AWFUL AWFUL AWFUL!
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