NEVER AGAIN !!!

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The Health Bay - www.thehealthbay.com
★★★☆☆
3.0
52.0% of users recommend this

Guest's review of The Health Bay - www.thehealthbay.com

“NEVER AGAIN !!!”

★☆☆☆☆

written by on 26/06/2013

Ordered an item 15/06/13, price on a par with other retailers. Wish I had checked reviews out first of all. Item did not arrive and have contacted them numerous times to either send a replacement or refund. Not a single response, so I opened a dispute through paypal ( method I paid ) they have not responded to them either.

I then received an email asking me to wait until the end of the week (item should arrive by 22/06/13) Guess what...nothing.
I then receive another email today from the exact same person, please wait until the end of this week for delivery, it should turn up.

Their customer service is appalling to say the least. I hope no one has to ever deal with them, if an item is missing in the post. You will be there forever trying to get a reply never mind a refund.

Hopefully Paypal will resolve this by the end of the week for me. Given 1 star...as it would not let me give any less !!! Avoid and use elsewhere guys.

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Texas2318's Comment

Written on: 27/06/2013

I am experiencing the exact same problems, ordered on June 13th and still waiting despite numerous calls to their "customer service" dept who continually ask me to wait until the end of the week but it still never arrives! Steer clear of these rogues, I will never ever use them again! I am giving them until tomorrow (28th) before I try for a refund through my credit card company!

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Kellyd11's Comment

Written on: 23/01/2014

They tried telling me that I returned my item the the wrong address, then they said they will only partially refund me, now no refund.

It's just LIES after LIES with Thehealthbay.

See them in court.

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