written by Rketchion on 15/05/2017
Item ordered never arrived despite the money being taken from my account. Health bay fail to answer their phones or return emails. I had to file a claim through PayPal to get my money back. Wont be using this company again and would recommend you don't buy from them either.
written by on 18/07/2016
Be very careful, they will send you just half of staff, for the other half they'll take your money and stop responding!!!
written by Fiorog on 05/02/2016
Placed an order with healthbay, dispatch labels were mixed up, I received somebody else's order. I phoned and they said my order would arrive the next day. The following day, my order did not arrive, I phoned again the day after that, left 2 messages, no response, no answer, no order !!!! Will never order with them again.
written by Mitchellcs495 on 17/01/2015
I have used the health bay for 2 years. They used to dispatch items on time and delivery the next day. Not anymore. They have a countdown on their website indicating when the cut of is for next day dispatch, you may as well completely ignore it. Even if you order hours(sometimes days) before the cut your order is not always dispatched in time. This happens to me now every 1 out of 2 orders, and I order every week. Secondly, they have started using Yodel to deliver orders instead of DPD. Yodel are terrible, DPD were great. I think they need to improve their service, spend less time on OTT packaging and more time on dispatch and delivery.
written by AmandaCantrell on 19/11/2014
Their useless courier service, Yodel, have had my parcel for 16 days. There was a mix up with the address which wasn't The Health Bay's fault but i have spoken to Yodel several times, as have The Health Bay (apparently) and i have been promised that they now have the correct address and that my delivery would be that day/next day. Yet they still haven't delivered 2 weeks on! The Health Bay have been less than helpful in dealing with it so i opened a dispute with PayPal a few days ago to request a refund but have yet to receive a response. I also had to pay a surcharge of £4.99 as the delivery postcode was wrong. And even after the delay they refused to refund this.
written by klmn44 on 08/11/2014
Have been HealthBay customer for over a year and everything has been more or less all right. If it goes fine it goes fine, but if it goes wrong - customer support is not helpful. Parcel was delivered to the wrong address by seller’s mistake. After few days of debates seller confirmed the mistake and promised to redeliver the parcel if courier can’t find lost parcel. Since that day no parcel, no communication. Had to open a dispute on PayPal to get the money back.
written by Kellyd11 on 23/01/2014
I decided to make a purchase from TheHealthBay as I needed specific foods that didn't contain certain Ingredients, after building up a shopping basket on their website over the course of a couple of day's, the goods which I ordered stated that they did not contain the ingredients my 7 month old baby is surverrly allergic too. Sadly, after waiting longer than expected for my order to arrive, I immediately noticed that this was not the case, 35% of my order contained the Ingredients I was avoiding and they were not listed on their website, I fed my 7 month old baby one nibble of a gluten free oatcake and noticed a immediate reaction all over his body, it wasn't till later that I spotted in small print it contained Ingredients once again that my baby could not have. My 7 month old son's body was covered in huge blisters with irritant red soreness extending into his eyes affecting his vision, he cried for 8 hours solid with out a pause for air, I thought that he was going to die, after rushing him into the hospital we had to go through a number of steps and get passed from one specialist to the other, we arrived home at 3am the next morning it was only at that time his itching started to calm down, he did not sleep till the following night and we had to take him to the doctors the day after to have another review on his reaction. along with wear this awful uncomfortable clothing which stopped the blisters getting any worse. I telephoned TheHealthBay and explained my situiation to their manager (James) he wasn't concerned in the slightest and claimed that it was all my fault, I was in tears on the telephone, I even sent him photos on my sons skin, he told me to return the goods and stated that it would only cost £2.00 at the maximum for a return,then I would be refunded, (the cheapest return price was £12.00 not £2.00) I returned the goods to the address clearly illustrated and displayed on their website, with proof of postage proof of delivery along with proof of signature hoping that I would be reimbursed with my £13.40. After a week of no reply, I contacted theHealthBay again, who claimed that I had not returned the goods and said that they would not be refunding me, I had to send them the proof that I had, they then claimed that the address was in-correct, the address was correct they just couldn't be bothered to check it, eventually they contradicted themselves yet again, they said that they would be refunding me £11.00 and not my full £13.40 as they had to get my parcel delivered from their office to their warehouse. it has been day's and I haven't received a penny from TheHealthBay I am now speaking with a solicitor about this, I have all the telephone conversations recorded and medical records copied even the photographs of the description of their goods on their website, trading standards are now involved and the Telegraph and Argos Newspaper would like to make an article about it. I would strongly advise anybody thinking of using this company to steer away while you still can, don't say that I haven't warned you.
written by SR1980 on 21/10/2013
The Health Bay is often my first choice online shop for my health foods, supplements and natural cosmetics. I order a wide range of products on this website - probiotics, dietary supplements, sports nutrition, coconut oil etc. My family also order many of their cosmetics from here, as they have great prices on things like organic shampoos and shower gels. The prices are always amongst the best on the market - much better than my local health food shop or Holland and Barrett. They offer free delivery on large orders (over £50) which means we try to order all our things at the same time. Delivery has always been super quick and we've never had any problems with this. If you're looking for top quality products, LOADS of choice, and fast delivery, then The Health Bay is the place for you!
written by drivinglicence on 27/08/2013
Each time that I ordered goods i received them beautifully packed and dispatched so quickly that I was amazed at the efficient manner this company operates.I will certainly recommend my friends to purchase goods from The Health Bay.
written by LiamBelton on 23/08/2013
I purchased 10 x Steenbergs Almond Extract 100ml from thehealthbay.com on the 2/8/13. I received a delivery a few days later but was 1 bottle short. After two weeks of contacting the customer service team they have still not looked into the shortage. I have asked on numerous occasions for a refund or a bottle to be sent to rectify the shortage. They have refused to do this to date. They are happy to take your money and short supply you, knowing they are making an extra few quid!! Apart from the customer service team not helping with this issue, and not returning any of my calls as promised, there attitude was appalling. DONT BUY FROM HEALTH BAY!!!
written by on 26/06/2013
Ordered an item 15/06/13, price on a par with other retailers. Wish I had checked reviews out first of all. Item did not arrive and have contacted them numerous times to either send a replacement or refund. Not a single response, so I opened a dispute through paypal ( method I paid ) they have not responded to them either. I then received an email asking me to wait until the end of the week (item should arrive by 22/06/13) Guess what...nothing. I then receive another email today from the exact same person, please wait until the end of this week for delivery, it should turn up. Their customer service is appalling to say the least. I hope no one has to ever deal with them, if an item is missing in the post. You will be there forever trying to get a reply never mind a refund. Hopefully Paypal will resolve this by the end of the week for me. Given 1 star...as it would not let me give any less !!! Avoid and use elsewhere guys.
Written on: 27/06/2013
I am experiencing the exact same problems, ordered on June 13th and still waiting despite numerous calls to their "customer service" dept who continually ask me to wait until the end of the week but it still never arrives! Steer clear of these rogues, I will never ever use them again! I am giving them until tomorrow (28th) before I try for a refund through my credit card company!
Written on: 23/01/2014
They tried telling me that I returned my item the the wrong address, then they said they will only partially refund me, now no refund.
It's just LIES after LIES with Thehealthbay.
See them in court.
written by veersingh12345 on 01/06/2013
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Written on: 27/06/2013
I am experiencing the exact same problems, ordered on June 13th and still waiting despite numerous calls to their "customer service" dept who continually ask me to wait until the end of the week but it still never arrives! Steer clear of these rogues, I will never ever use them again! I am giving them until tomorrow (28th) before I try for a refund through my credit card company!
written by on 06/04/2013
I bought some Matcha green tea via Amazon from this company the price was really good, but obviously to good, as the next day I received an e mail telling me my order had been cancelled, when I checked the site, the price had doubled. Not good customer relations at all, would never touch this company again.
written by Ayarin on 21/07/2012
Having read the other reviews, I'm sure this company is good when the everything goes smoothly. But if something goes wrong, customers should count on their customer service, which was not the case for me. I did not receive the delivery as I work full time, and "missed the delivery card" was not left by ParcelForce. When I contacted ParcelForce to arrange the re-delivery, they said it was sent back to thehealthbay even though ParcelForce's website said the parcel was in their depot at the time. I contacted thehealthbay to explain what happend to my parcel, they said they needed charge me 10 pounds for re-delivery, which I didn't want as my order was eligible for free delivery. So I said I wanted to cancel the order. Then they gave my money back after taking 10 pounds, because of their T&C. I paid 10 pound for nothing. Not impressed at all and I do not want anything to do with this kind of company any ways. Terrible.
written by on 25/06/2012
Bad customer service and the 5 star reviews on here look so fake
written by on 20/06/2012
I would strongly recommend you go somewhere else for your supplements. I ordered a packet of protein bars only for them to turn around and say that they cannot send the item because they had incorrectly put it on amazon. Not particularly my fault! However they refused to admit an error and instead just cancelled my order. Avoid at all costs!
written by m_k_j on 12/06/2012
Absolutely horrible company. I placed my order 18 days ago, and still didn't receive anyhing (except for empty promises from THB telling me things would get to me any day). So unless you're happy to wait for ages, buy your stuff somewhere else.
written by on 08/06/2012
On Monday 28 May, I order a Gainer supplement and the order went through fine. After 2 days of not receiving update or delivery details, I called up and spoke to David who told me that they're out of stock. An email or phone call would've been appreciated instead of having to chase it up myself. Won't be using this site again.
written by AlbertM on 18/05/2012
Read reviews stating they worked immediately but did not really believe it. Very pleasantly surprised to discover that all reports are true. Had been suffering a particularly bad bout of IBS and bought these in desparation.
written by oliverjannati on 10/08/2011
I can not believe I have just received this level of service off of a company I have never heard of before! I am always sceptical of reviews I read on the internet as they could be written by the company itself, but The Health Bay delivered impeccably. Quicker than 48 hours and I delivered late in the evening the night before last and it got to me at 2:30pm today at work! Seriously WOW! Only Negative... How on earth am I to take the 6KG USN Muscle Fuel MASS home today!? I will 100% be coming back to shop here again, and so should you!!
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Maleficent13's Response to klmn44's Review
Written on: 20/11/2014
Did you get your refund? I've opened a dispute but have yet to hear from them.
Klmn44's reply to Maleficent13's Comment
Written on: 20/11/2014
Yes I did get a refund. Although they never replied me, Paypal made a refund after a week or two.