Do not inshore

I bought insurance for my transit van I have 7 years no claims bonus and full clean licence after taking 3 payments they dicided to won't proof of my no claims bonus and driving license so I emailed them proof of my renewal letter and my license for them to say that's not good enough paper license is no longer valid but I didn't send pic of paper license it was pics of both paper license and photo license and my renewal letter for my insurance both rejected absolute jokers t and to top it of they took another payment before it was deu told them I would report them to trading standards and wanted my policy cancelled and heard nothing of them since don't waste your time on them you will regret it