Written on: 20/07/2011
We bought this machine as we had a vax wet and dry for 18 years and has been brilliant - big mistake. The turbo brush works until you put it on the carpet, and the only way to pick up pet hair is to use no tools at all, which scratches our wooden floors and takes about half an hour to clean a rug. The small tool with the red strip had started to come apart and the large tool only works on hard floors. The machine is heavy and does not move easily over carpet, the handle is in the wrong place as you can't switch the machine off from the front as it covers the switches. This is our second vax in 3 months - the other model had to be returned as when it was picked up by the handle attached to the removable cylinder, the cylinder lifted away from the machine with a total loss of suction making it useless for stairs!The handle was redesigned at the cost of the ease of switching off. Have contacted vax several times but no joy, their customer service is non existent. Needless to say I will not buy another Vax as their standards have gone downhill rapidly.
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