Written on: 17/07/2012 by ClaudiaCam (1 review written)
When my Dyson eventually gave up after 12 years, I thought I'd try a Vax.
The first Vax model I bought stopped working after three months. Customer Services kindly sent me another one out, this time a Vax Mach VX Pet. I was delighted, as we have two cats, so thought it would be a perfect option.
Unfortunately, I couldn't be more disappointed. If I want cat hair to be picked up off the carpet, I have to take the hose out of its slot, get on my hands and knees, and suck the hair up using the handheld tool. When using it on the hard floor option, it more often than not fails to pick up bits of grass, dirt etc, and once again I have to use the handheld tool. When I bend down to use this tool, the vacuum tends to tip over and I have been hit on the back a number of times.
Also, if you use it for too long, it cuts out and you have to wait an hour before switching it on again. I used it to vacuum my child's playroom (a normal sized bedroom), and this was enough to make it cut out.
I have never written a review for anything before, but every time I use my Vax, I get so stressed out that I tell myself I must write a review so that other people can avoid this dreadful machine. I have spoken to Customer Services once again, but this time all I was advised to do was to clean the filters. I have done this, and am no better off. Avoid at all costs.