written by AmandaV on 22/03/2014
I was really pleased with the vacuum until the catches on it refuse to hold the filter at one side. It catch doesn't seem in the right position( or big enough) and eventually wears the small catch on the black filter. I bought a new filter and within 20 mins it has failed again. This results in loss of suction as the lid of the machine lifts.
My mum has has hers for years and is a different design catch.
Shame on you Miele for not addressing this problem. I am at the moment running it without the filter and placing a piece of the white filter material there instead.
I will write to Miele to see what they have to say.
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Cheltenhamlady's Response to AmandaV's Review
Written on: 09/06/2014
I had similar problem, the on off switch wouldn't work and the lid lifted. I returned it to Miele as it was barely 6 months old - ended up having to pay £90 to get someone to look at it who declared the filter needed changing and I should have tried that first. Disgusting. Didn't believe them but had no choice to pay. I have no pets so hardly having to work very hard.
Anyway found out you can buy a Miele filter housing on Amazon that replaces the black rectangular carbon filter which was the problem. You put the white filter material inside this housing and hey presto all working fine. Interestingly this filter is clean a whistle after 9 months which makes me really angry as I knew this filter wouldn't have been full. Hope you get your sorted.
Drrushton's reply to Cheltenhamlady's Comment
Written on: 08/07/2014
Can you post the part number for the housing on amazon, i have the same problem.looked on amazon and could nt see the part