Active Filter Design Flaw

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michaelP123's review of Miele S5261 Cat and Dog

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Miele S5261 Cat and Dog

“Active Filter Design Flaw”

Written on: 21/08/2013 by michaelP123 (1 review written)

We have had this cylinder cleaner just over a year but its only used upstairs so it has an easy life.
We have only used two bags so far to prove my point.
Now the active filter keep popping up because of a poorly designed latching system and has rendered the thing useless, i can see from the other posts here that i am far from alone.
Also from what i have seen Miele are not supportive in this poor design matter.

The machine is clearly not fit for purpose and should be avoided please fellow consumers do yourself a favour and buy a cleaner from another manufacturer.

I do have several Miele products all of which are very good, this time Miele you have let yourselves down big time, having an engineering background i can see the problem, you should do a recall / exchange deal and make good.

  • More than 1 year

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Justindee's Response to michaelP123's Review

Written on: 23/08/2013

Bought same vacuum cleaner in May, filter now keeps popping up due to poor latch design. I agree with this review.

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Mike Platts's reply to Justindee's Comment

Written on: 23/08/2013

Hi justn
I am just going to run a bead of hotglue just to the right of the faulty clip, it should hold it and be easy to pick off when the filter needs replacing
If you want a pic post your email and I will send it later today

Cheers

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Justindee's reply to Mike Platts's Comment

Written on: 23/08/2013

Hi,

Yes I can see that may work - I suppose clear silicon sealant may also do the same trick. Let me know if it works...

Cheers

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Dombo1981's reply to Mike Platts's Comment

Written on: 20/10/2013

Hello,
i have the same problem with the hoover with the latch popping up.
can you please email me a picture and maybe just some instructions if you dont mind?

Thanks

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Mike Platts's reply to Dombo1981's Comment

Written on: 21/10/2013

Hi,
Ok the hot glue worked until the machine got hot, the glue then became soft and gave way.
Viewing from the front of the machine on the right hand side front corner where the filter is meant to click in you will see a square plastic tab, its about 3/8 " square, drill a small hole in that and screw a half inch long self tapping screw into that all the way, the tip of the screw will then just engage into the body of the filter and hold it in place.
Make sure you keep the filter pressed down as the screw is being driven home.
If you post your email address here i will send you a pic if it helps.

My machine is now working ok

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Michaelp123's reply to Mike Platts's Comment

Written on: 14/11/2013

Update, due to flexing the faulty filter latch has won the day rendering this machine not fit for purpose and ready for the bin with little more than 20 hours use

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Tomtresco's reply to Justindee's Comment

Written on: 06/05/2014

Im having same problem they fobbed me of telling me the filter was naf(over the phone) only eight months old... needs a recall or "Dont get done get Don" Help

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Tomtresco's Response to michaelP123's Review

Written on: 06/05/2014

Im having same problem they fobbed me of telling me the filter was naf(over the phone) only eight months old... needs a recall or "Dont get done get Don" Help

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Mike Platts's reply to Tomtresco's Comment

Written on: 10/05/2014

I feel it will be more money down the drain if you do cleRly the design is poor, my final cure is to put a large cable tie around the machine, obviously the tie has to be replaced each time you change filter / bag but hey it works

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