Written on: 23/05/2012
This thing that I spent tons of money that was suppose to be top of the line almost caught my carpet on fire! First the main motor went out that was covered by warrenty but then they have to find other stuff wrong to make money off me, then less then a year after that happen I was vacuuming and the sweeper part starts smoking and sparks come flying out of it. So I call the filter queen company or Health Mor whoever it is first 2 lady's I talked to were very nice but could I get a call back from the service manager NO!!!!! So I kept trying to call and get some answers of what they are going to do I got nothing but treated like horrible and they were VERY RUDE!!!!! Don't buy from this horrible company they don't care about you they want your money and shut you out after that!
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Guest's Comment
Written on: 13/07/2012
you should call the consumer protection agency. Sounds like they never really corrected the recall
Cleaninglady's Comment
Written on: 30/10/2012
My majestic queen did the same thing this weekend. Luckily, I was close to tile so I could lift it over to tile until the flame went out. This is the third problem I have had with this vacuum. I too called the company and was directed to another person at another number. Of course, he was on the phone so I got his voice mail and have had no return call yet. Whether they fix it or not, I will be afraid to use it. And of course you are left without a vacuum. Between the hassles of repairs and buying filters every year, it would be cheaper, safer to buy a cheaper vacuum every 5 years.