Shoddy parts that break annually & poor customer service.

Bought the DC07 and was initially impressed with its performance. Unfortunately it has had numerous problems. I have had to replace the small palstic bottom hose twice. The motor packed up after 4 years and had to be replaced.It was smoking so I switched it off. As it was near Christmas I had to wait 2 weeks for an engineers appointment which was Christmas week. They couldnt guarantee he would have a replacement motor if needed and may have to orde the part so it would be well into the new year before the vacuum was fixed even although they agreed it was the motor and engineers carry out a replacement motor each day if he had used this they would have to reorder it was impossible for him to carry 2. After much discussion it was possible for me to order one keep it at home and return it via the engineer on the day if not needed!!! The vaccum only gets normal household usage. Finally the wand hose has been replaced 3 times in 3 years. The reason is the design I think as the hard bit of the wand rubs on the plastic of the hose and tears it. This last time meant I have spent the last week in a filthy house and had to give my daughter birthday party in these conditions because the part was sent second class. Furthermore the part arrived today and is wrong. Customer services excuse is that they must have clicked the wrong button on ordering and they will replace it sending it first class which can take up to a week given the weekend is now in the way again. Apparently not thier fault Royal Mail first class postal service for parcels guarantees delivery within 2- 4 working days. I thought first class was next day delivery.