written by Thehub on 26/01/2013
Letter actually written to Dyson - actually 6th letter asking for help!!
Dyson-
Here we go once again!!!! Here is a photo of the Dyson that I recently purchased for your company that possibly has the worst customer service EVER!!! I am sending a photo of where you have told me numerous times to look for the so called serial number that I need in order to get any kind of help at all!!! THERE IS NO SERIAL NUMBER ON MY MACHINE!!! Do you understand this. I have a new (purchased in November for $600 + dollars) and the brush does not work on my vacuum!!!!! NOW WHAT!!!! I want the very expense vacuum that I purchased to work. Not to tough!! And yes I have already tried your remedy of holding the button down to reset as well as my Engineering son tried the same thing!! NO it did not work!!!!
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