Still can't operate overall

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Juanita41's review of Dyson Ball DC25 Multi Floor

★★★☆☆
Dyson Ball DC25 Multi Floor

“Still can't operate overall”

Written on: 05/01/2013 by Juanita41 (1 review written)

I purchased my Dyson DC25 from QVC, it's blue, but did not come with a manual, instead it came with a small 2-3 page cardboard brochure that only had pictures. The main head brushes need cleaning. I don't know how to take off to clean. I have a flat out tool that I don't know how to use. They showed it being used as a selling point, but by the time you get it you can't remember. There is nothing to show you how and when to use any particular tool. I think this is absurd! Another thing is it is advertised to be so light to lift or carry, I find as an older female or senior it is quite heavy to move fr floor to floor. I must take it up and bring it down 16 stairs. My arm is killing me. It's two years old and I still cannot completely operate this vacuum. Why is it so difficult to include a readable operation manual?

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Johnwataboy's Response to Juanita41's Review

Written on: 25/06/2013

Just what is it that some products you buy nowadays, do not come with instructions for use. Dyson's are supposed to be top of the range cleaners, and there is no way they should be sold with a booklet on basic instructions. I have purchased Karcher cleaners, Acer laptops and other products, and upon taking them home, found them to be packed without instructions.

Products bought at TESCO's Extra Superstores have a very bad habit of selling electrical goods without instruction booklets in the boxed packaging. Is it that they are getting them cheaper from the manufacturer without the booklet ??? I don't know.

HP Laptops are even being sold now without recovery disc. It shouldn't be the case.

Try to find out Dyson's Head Office Number in the UK., and ask them for a booklet. They may send you one FOC or may charge you a small fee for it. If you get no satisfaction, then simply give Dyson a 'pounding' with adverse reviews. Keep doing so until they do respond to your satisfaction.

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Johnwataboy's Response to Juanita41's Review

Written on: 25/06/2013

Not good enough. All such products should come with instructions. TESCOs are well known for selling electrical products such as Karcher Cleaners, kettles and Acer laptops without instructions in their boxes. Are they getting these products cheaper because of this.???

Find out Dyson,s Head Office in the UK, and ask for a booklet, and if you get no satisfaction, then simply keep giving them a bad review

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