Give them a miss

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RAMB0999's review of Bavarian Dominator - www.bavariandominator.co.uk

“Give them a miss”

★☆☆☆☆

written by RAMB0999 on 26/10/2016

Ordered three sensors online from this company for my BMW E46 as part of a preventative maintenance project. Camshaft intake / exhaust and crankshaft.
Nothing wrong with the old sensors on the car. Just thought I would renew them. That's what PM is all about. A couple of weeks after doing the job the new camshaft exhaust sensor throws a P018 fault code that wouldn't go away. So took it off and put the old one back on. Fault code goes away. Contacted BD to ask them what the protocol is for dealing with faulty components. They suggested that I hadn't ordered the right part. So I sent them a link to RealOEM.com spec page for my car's VIN number along with a link to the part on their website with the same OEM ID that I ordered. I also sent them the details for the part that was referenced in their order confirmation email. They all match up. But that doesn't mean they didn't pick up the wrong component and stick that in the box. There is no way of knowing that because there is no identifying info on the parts, unlike OEM parts. Anyway, this was ignored. They then suggested that I might have put them on the wrong way round which, frankly, is not just offensive but when you look at the parts it is obvious they are not interchangeable in any way shape or form. I pointed this lack of interchangeability out to them in a return email. So the next request is for me to send the faulty component back so that their "engineers can test it". Yeah. Right. You know what? I just decided that I couldn't be ar5ed dealing with these people. At the end of the day we are talking about a £22 component. Its not the Crown Jewels. I could take the time to deal with all this resistance and get them to replace their dodgy sensor as a matter of principle. But what if the intake one packs up next week? Or the crankshaft sensor packs up next week? Do I really want to deal this again? Not really. The upshot is I have no faith in the reliability of their product and the whole point of preventative maintenance is peace of mind. I wouldn't have that if I left their components on my car. So I have been out and bought the three sensors again from my regular motor factors which I should have done in the first place. I have been with them for decades and never had a problem with anything I have bought and if I ever did I know I could take it back and I wouldn't have to deal with the third degree. They wouldn't assume I was trying to pull a fast one on them from the get go. The total order with BD was £67.00. I have written that off as a bad experience. I would not buy from this supplier again and I would recommend you don't either.

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Bradl91's Response to RAMB0999's Review

Written on: 26/12/2021

Just need to follow the paper trail to find the proprietor of the many businesses that have been mentioned.
On YouTube, type in ..bavariandominator.co.uk.. "click", then scroll down to view
DominatorParts
TPN TV
unbelievablejeff100
Scan Tool Network
CastrolzAuto


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