Misleading about covering pre-existing medical consitions?

Staysure Travel Insurance www.staysure.co.uk
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abChandler176's review of Staysure Travel Insurance www.staysure.co.uk

“Misleading about covering pre-existing medical consitions?”

★★★☆☆

written by abChandler176 on 27/04/2015

Staysure make a big thing of covering pre-existing medical conditions, and give examples of conditions covered. They also talk about their 'tailor-made medical insurance policies'.

However, a condition that was included on their list of things that they cover WAS NOT covered in my case. And I tried several different quotes, including the supposed 'Medical Travel Insurance'. They were all exactly the same, giving exactly the same result.

So how someone would get a 'tailor-made medical insurance' policy is anyone's guess.

And last time we used this company, we had to pay an excess for having taken antibiotics for toothache within the previous 12 months. What a joke!

And I agree with another reviewer - that credit card surcharge slipped in at the end and not referred to is sneaky.

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Staysure's Comment

Written on: 12/05/2015

Thank you for taking the time to leave your feedback. We would like to look into this further for you, we cannot comment without seeing further information into your quote. Our customer service team will be happy to speak to your further regarding this.

Unfortunately the Review Centre does not allow us to post our contact details in these replies. Please call our customer service team who will happily investigate the matter further for you. You can also contact us via our business Facebook page

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