written by 300Lake on 17/01/2015
what a relief to find a company that care, clear, understanding, and took time to explain everything , this is third time we have used staysure, and all our family use them as well, would like to add, the young lady who delt with us was, a credit to the company, regards
As rated by our community of reviewers
Allansr's Comment
Written on: 17/01/2015
Just wait till you try and claim .
Staysure's Comment
Written on: 23/01/2015
We would like to assist you in any way we can. As the review centre will not allow us to leave contact details here please call our customer service team who will happily investigate the matter further for you. Many Thanks
Steveb679's Comment
Written on: 03/02/2015
if you aint going to pay out for someone who died, how can anyone trust what you say????
Steveb679's Comment
Written on: 03/02/2015
mum used them for years too. i tried to make a claim back in november to say she has gone into hospital and wont be flying in feb. 4 weeks later she was dead.. about twenty phone calls and several days at the computor filling out poxy forms, i;m still no closer to getting paid. they are trying everything to not pay out, it's very distressing sorting out funeral arrangments etc and having all this hassle. their argument is: first i said she was ill. then i said she was dead. they say thats 2 claims therfore they wont pay out. ?????????????? this is going to solicitor etc
Staysure's Comment
Written on: 06/02/2015
We are very sorry to hear this and the distress caused. Unfortunately the Review Centre does not allow us to post our contact details in these replies so please could you please can you get in contact via our Facebook business page and we can look into this for you as a matter of urgency. You can contact our Customer Service team via the telephone number on our website or via email?
Staysure's Comment
Written on: 23/01/2015
Thank you for taking the time to leave your feedback, we do hope you have a lovely holiday!
Annah68's Comment
Written on: 18/01/2015
Amazing service second to none
Staysure's Comment
Written on: 23/01/2015
Thank you for the kind comment
Steveb679's Comment
Written on: 03/02/2015
try claiming, they say that