Not My Fault

Staysure Travel Insurance www.staysure.co.uk
★★★★☆
3.6
From 523 reviews
69.0% of users recommend this

  • Value For Money

dartyboy's review of Staysure Travel Insurance www.staysure.co.uk

“ Not My Fault”

★★★☆☆

written by dartyboy on 02/08/2014

Having paid for renewing my holiday insurance, I noted that despite declaring existing conditions they were not shown on my certificate.
I e mailed customer services and the following evening I received a telephone call telling me that my existing conditions had NOT been included because they had not declared. I KNOW that I declared them and the excuse that I was given for them not being declared/shown on the policy was because I had done it on the web. The caller could tell me my previous conditions so why could the web not?. I was then given the option to pay more money or cancel. As I need insurance I had no option to pay the extra money. I am one non to happy customer.

  • 26 August 2014

    Date of Insurance (month/year)

  • Single trip insurance

    Type of Insurance

  • Did not claim

    Was your claim successful?

  • Value For Money

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Staysure's Response to dartyboy's Review

Written on: 05/08/2014

Thank you for taking the time to leave feedback.

We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further.

Unfortunately the Review Centre does not allow us to post our contact details in these replies.

However, we would like to assist you in any way we can. As the review centre will not allow us to leave contact details here please call our customer service team who will happily investigate the matter further for you.

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Dartyboy's reply to Staysure's Comment

Written on: 05/08/2014

The review centre may not allow you to leave your contact details, but you have my contact numbers so you may contact me.

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Staysure's Response to dartyboy's Review

Written on: 05/08/2014

You can contact us directly on our Facebook page - if you can send your policy number? I will be able to assist you further? Many Thanks

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