Not been insured for the past 5 trips thanks to STAYSURE

Staysure Travel Insurance www.staysure.co.uk
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john.lamont.984's review of Staysure Travel Insurance www.staysure.co.uk

“Not been insured for the past 5 trips thanks to STAYSURE”

★☆☆☆☆

written by john.lamont.984 on 09/07/2014

Have heart disease/failure used staysure since Nov 2012 thought thing were going well this years quoate for a years European cover ,May - July 2015 was around 200 pounds ,been having some dull chest pain so told staysure informed me it would cost another 200 pounds ,coughed up ,was admitted to hosp on Fri night with tingling on my ICD site ,discharged next day ,nothing to worry about ,informed staysure about hosp visit ,advisor told me no problems as no treatment was given ,,great I thought ,then a phone call from staysure saying they didn't know I HAD A icd ,THEY WERE TOLD ,and as I had a irregular hearbeat the underwriters wouldn't cover me ,so basically on my past 6 trips abroad in the last 16 months ive not been insured due to their incompetence, depending on what advisor you speak to they interpit your answers differently stay clear ,theres cheaper companies out there

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Staysure's Response to john.lamont.984's Review

Written on: 10/07/2014

We are really sorry to hear about the issues you have detailed, Staysure take all expressions of dissatisfaction seriously but in order to look in to the circumstances you have described please can you get in contact?

Unfortunately Review Centre does not allow us to publish personal details or email addresses but you can get in touch with our customer service team by visiting the 'Contact Us' section at the top of the Staysure website homepage and ask for the Customer Service Manager and your call will be directed accordingly.

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John.lamont.984's reply to Staysure's Comment

Written on: 10/07/2014

contacted customer services and the customer service manager phoned me back then asked what I wanted them to do ,not a very professional response from staysure

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