As like most insurance companies there are lots of staff at hand when you wish to buy a policy. However, its a different case when you wish to discuss a claim, I have spent a week trying to get to speak to a member of staff regarding a possible basis for a claim. Its impossible the phone just rings out literally for hours, its hopeless!

Will never again buy travel insurance. I had to put in a claim due to an emergency trip interruption. Only buy this if you have countless hours of time to send and resend information to the insurance carrier. By the time it was all said and done I actually had a hard time remembering the trip in question. When it's time to buy the plan they are touted as the best. When it's time to pay, you are better off trying to win lotto. Granted, I am sure not all insurance companies represented by these companies are the same but certainly left a bad taste in my mouth when you have to repeat the same thing over and over to a multitude of people. Probable that with risk analysis chances of getting re-imbursed promptly are probably lower than having an issue with your trip.

We missed our connecting flight to Zurich in Atlanta because of weather on the 1st leg causing us to spend the night in Atlanta and wait for a flight the next day. We also missed our 1st night's stay in Zurich. I called Insure My Trip and they said that would indeed warrant a claim. We filed a claim when we got back and they fully reimbursed us the hotel and meal expenses in Atlanta, as well as, the hotel for the missed night in Zurich. They asked for a lot of info to file the claim but they paid it with no hassle. Just make sure you get supporting documents from the airline. I would certainly use them again.

We have purchased policies through Insure My Trip numerous times. This past March we had to exercise the trip cancelation portion of the policy for the first time. The claims people were helpful and understanding. I have recommended this web site to many and will continue to do so. It does take some time to work through all the claim procedures, but not unreasonable.

I have been using InsureMyTrip for a few years now. I rarely have claims but when I did in the past InsureMyTrip was right there to assist. It is nice to know we have an advocate. Alliance was the company I selected for this trip and they were excellent to deal with. I had a small claim and was able to do everything on-line, their communication was timely and they made it easy to complete the claim by uploading the documents. No hesitation in booking with them again. I never travel without insurance and it is good to know we have choices with the top companies in the business.

This was a good place to shop and compare for those of us that structure our own travel itinerary. I usually do not insure my trips, but this was a "once in a lifetime" trip where I was spending a lot more than I could risk to lose. So, I needed to buy coverage. Fortunately, I did not make a claim and do not know if that would have been easy or not. I would only insure a centrally booked package next time.

My wife and I were booked for a cruise for almost eleven (11) months in advance and booked travel insurance through InsureMyTrip.com. I was the one who selected the insurer and policy but I would expect InsureMyTrip.com to provide some important guidelines for making the policy work effectively in the event you have to collect based on a covered condition. They didn't mention anything about making sure the travel dates were adjusted in case you booked flights in advance of the cruise travel date in order to be covered by the policy. Since the cruise was booked more than 331 days in advance of the travel dates no airlines reservations could be made. The date was an estimate for travel but the amount of coverage was set high enough to cover the anticipated expense of the air travel. When we had to cancel due to a covered sudden medical condition the insurer refused to cover the outbound airfare because it was a day before the cruise departure date. They only covered the return segment because it was on the day of the cruise ship's return to port. InsureMyTrip.com could have done better when they must know these conditions exist.

Had to file a clam w Amex. Too bad they are no longer taking new travel policies. Handled very quicky. Very pleased.

good to be insured with a reliable company customer service very good my family was very satisfied and was a pleasant trip to el Salvador.

I was very impressed while shopping for a company on Insure my trip web site. I asked several questions through email and they responded immediately. I also called and asked a question. They were very friendly and helpful. It seems like they offer some very good choices. We don't leave until the end of February, but after my questions were all answers I am confident we maid a good choice. They offer much better plans than our cruise ship company offered for a much cheaper price. Thank You Insure my trip. Sincerely Mike Zahm

I made one call with no trouble at all,Insured and away on our trip with protection for all.

We had a claim of about $400 for expenses due to a trip delay. About two weeks after we submitted the documentation, we received a check for that amount. The response was prompt, fair, and hassle-free. That's all we can ask for.

We were able to travel on our honeymoon with the peace of mind that our insurance would cover anything we came across.

Insure my trip does a reasonable job of presenting all the information for different insurance products and allows you to compare their offerings reasonably easily. However, the reviews that they publish for each product are pretty useless because they include reviews from people who say they never had to make a claim, so everything was fine. After reading 20 or more of those, I still didn't have a good idea of the customer satisfaction level from people who actually filed a claim and the stars awarded to a company do not really reflect customer satisfaction. One unsatisfied review from someone who had a bad experience with a product is hidden by lots of raves from people who never had to file a claim. I am an unsatisfied customer of TruTravel but know that my review will get buried by all the drivel.

For your information, i submitted the information for CSA insurance for my cruise / trip cancellation on 9/7/2013 and i received a check today 9/20/2013 for the reimbursement for my trip cancellation. Every thing was done via 2 email attachments, and i got automatic confirmation for both as per their arrival at CSA. It was a complicated set of documents that they requested, but i submitted every single one and VOILA the check arrived today. Highly recommend this company even though i would not want to have to cancel the trip in the near future for such a reason as we had to do for this done.

I have used insuremytrip.com several times and I have always had a good experience. This website makes it very easy to both compare and purchase travel insurance. When planning a trip, anytime something is easy to shop for and buy, I am very happy since there is usually so much that I need to do. I really like that I was able to pick the features I wanted and show lists of insurances that were more relevant to me. The side-by-side comparison feature is extremely helpful when making that final decision. I really can't think of anything I didn't like. I would definitely recommend others use this service (actually, I already have recommended it to someone who then made a purchase). I would also not hesitate to use it for my next trip.